Why does work sometimes take place at night and weekends? Why can you not provide detailed plans of work? Vibrations and noise nuisance?
Certain tasks can only be carried out when there are no trains on the tracks. In order to limit disruption to daily train traffic as much as possible, Infrabel does its best to work during periods of reduced train traffic. This means: over weekends or at night (between 23:00 and 05:00), at which point train traffic can be interrupted.
Infrabel does everything in its power to avoid working at night and over weekends, and only does so when this is absolutely necessary. Unfortunately, given the fact that the flow of train and road traffic and the safety of people must always be assured, night work can never be completely ruled out.
The diffusion of information messages and the calendar on the website are used by ‘Local Residents Information' to provide dates of noisy and long-term night and weekend work to people in the surrounding area.
For large projects, a general plan is initially drawn up for the work to be carried out; this sets out the start and end dates of the work. Detailed planning in relation to the specific parts (e.g. the demolition of a bridge) is not included herein.
The reason for this is that this detailed planning is at the mercy of a range of factors:
If any one of these issues changes, it will impact upon planning. That is why definitive plans are often not available much in advance and sometimes only a week before work is due to be carried out.
If you are experiencing inconvenience due to vibrations and noise, please contact the Local Residents Information Unit on 0800 55 000. They will investigate each specific complaint.
In the event of damage being caused to your home, you can call the free Infrabel number: Local Residents Information on 0800 55 000. They will check whether the damage could result from work that has taken place in the area. If this is the case, Local Residents Information will immediately inform the site manager. Your dossier will then be thoroughly investigated and followed up with the involvement of the Local Residents Information cell.
Each request for compensation by traders for loss of income as a result of public work must be addressed to the Participation Fund which works entirely independently of Infrabel. More information can be found on the website. www.fonds.org
